Welcome to Handbag Muse Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium bags, shoes, and accessories to ensure your shopping experience is as seamless as our global delivery service.
Product Questions
What types of products does Handbag Muse Shop offer?
We specialize in fashion-forward accessories for the modern traveler and style-conscious individual. Our collection includes:
- Handbags and wallets for every occasion
- Backpacks and lumbar packs for travelers
- Footwear ranging from boots and loafers to sneakers and sandals
- Travel accessories and insoles to complement your purchases
How do I choose the right size for shoes or bags?
Each product page includes detailed sizing charts. For bags, we provide dimensions and capacity information. For shoes, we offer both US and international sizing with centimeter measurements. If you need further assistance, our customer care team at [email protected] can provide personalized recommendations.
Are your products authentic and high-quality?
Absolutely! At Handbag Muse Shop, we curate only premium accessories that meet our strict quality standards. Each item is carefully selected to ensure it meets our criteria for durability, style, and functionality – perfect for your dynamic lifestyle.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption to protect all transactions. We never store your complete payment information on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days) to get your fashion finds to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods to match your needs:
- Express Shipping (10-15 business days): $12.95 via DHL/FedEx with full tracking – perfect when you need those statement sneakers or sleek laptop backpack quickly.
- Free Standard Shipping (15-25 business days): For orders over $50 via EMS – our eco-conscious choice that delivers your minimalist loafers or travel-ready lumbar pack without compromising your budget.
Do you ship internationally?
Yes! We ship to most worldwide destinations (excluding some Asian and remote regions). Whether you’re a frequent traveler or shopping from abroad, we’ll get your perfect handbag or shoes to you. Our Columbus-based team dispatches all orders within 1-2 business days.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package every step of the way until it arrives at your doorstep. We maintain complete transparency throughout the delivery process.
What if my package is lost or damaged in transit?
All our packages are securely packed to guard against transit damage. However, if any issues occur, please contact us immediately at [email protected] with your order number and photos of any damage. We’ll work quickly to resolve the issue.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the date of delivery because we’re confident in our quality. Items must be unused, in original condition with all tags attached. Simply contact our customer care team at [email protected] to initiate your return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation once your refund has been processed.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For fastest service, we recommend placing a new order for the desired item while returning the original purchase.
Account & Customer Service
How do I contact customer service?
Our customer care team is available via email at [email protected]. We typically respond within 24-48 hours. Please include your order number for faster service regarding specific orders.
Where is Handbag Muse Shop located?
Our operations are based at 4277 Turkey Pen Lane, Columbus, US 31901. This allows us to efficiently serve our global community of fashion-forward customers.
Didn’t find the answer you were looking for? Our customer care team is always happy to help! Email us at [email protected] and we’ll respond promptly to ensure your Handbag Muse Shop experience is as premium as our products.
Happy shopping from the Handbag Muse Shop team!