Returns & Exchanges

At Handbag Muse Shop, we take pride in offering premium handbags, footwear, and travel accessories to our discerning clientele. While we carefully curate each item in our collection to meet the highest standards of craftsmanship, we understand that sometimes a return or exchange may be necessary.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• Item must be in its original condition – unused, unworn, with all tags attached
• Original packaging must be intact (including dust bags for handbags)
• Return must be initiated within 15 days of receiving your order
• A proof of purchase must be provided

Non-Returnable Items

To maintain hygiene standards and product integrity, the following items cannot be returned or exchanged:

• Insoles & Accessories (for hygiene reasons)
• Any item showing signs of wear or damage not present at time of shipping
• Products purchased during final sale or clearance events

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, please email our Customer Care team at [email protected] with the following information:

Step 2: Receive Authorization

Within 2 business days, our team will respond with:

• Return authorization number
• Shipping instructions
• Any additional requirements

Step 3: Package & Ship Your Return

Please include:

• Original packaging (including any dust bags or protective covers)
• All tags and authenticity cards
• A copy of your order confirmation or packing slip

Important: We recommend using a trackable shipping service and purchasing shipping insurance. Handbag Muse Shop is not responsible for return items lost or damaged in transit.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days of arrival at our facility), we will notify you via email about the status of your refund or exchange.

Refund Details

Timing

Refunds are processed within 5 business days after we receive and approve your return. Depending on your payment method and financial institution, it may take:

• Credit cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days

Refund Method

Refunds will be issued to the original payment method. If this isn’t possible (for example, if you used a gift card), we will contact you to arrange an alternative method.

Deductions

Original shipping fees are non-refundable. For exchanges, we will cover standard shipping costs for the replacement item.

Exchange Policy

We’re happy to exchange your item for a different size, color, or style (subject to availability). Please note:

• Exchanges are processed after we receive and inspect the original item
• If the exchange item is of higher value, you’ll be charged the difference
• If the exchange item is of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a prepaid return label and expedite your replacement.